Xalie Climatisation (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have. It applies to our website xalieclimatisation.com and the services we provide in the Lanaudière region and surrounding areas.

Who we are

Xalie Climatisation is a residential and commercial heating, ventilation and air conditioning (HVAC) company based in Saint-Lin-Laurentides, Québec. For any question about this policy, you can reach us at info@xalieclimatisation.com.

Information we collect

When you contact us through our website form or by email, we collect the information you provide — typically your name, telephone number, email address, the subject of your request and any details you include. When you browse our website, we may also automatically collect technical information such as your IP address, browser type, the pages you visit and the date and time of your visit, mainly through cookies and similar technologies.

How we use your information

We use your information to respond to your requests, prepare quotes, schedule and provide our installation, maintenance and repair services, manage our relationship with you, improve our website and, with your consent, send you relevant information about our services. We only collect the information we need for these purposes.

Cookies and tracking technologies

Our website uses cookies to make it work properly, to understand how visitors use it, and — only with your consent — for analytics and advertising. When you first visit, a banner lets you accept or refuse non-essential cookies. You can also manage or delete cookies at any time through your browser settings.

Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our website and business — for example web hosting, analytics and advertising providers — strictly to perform services on our behalf. We may also disclose information when required by law. Some of these providers may process data outside Québec.

How long we keep your information

We keep your personal information only as long as necessary to fulfil the purposes described in this policy, to maintain our business records, and to meet our legal and tax obligations. When it is no longer needed, we securely delete or anonymize it.

How we protect your information

We take reasonable physical, technical and organizational measures to protect your personal information against loss, theft and unauthorized access, use or disclosure.

Your privacy rights

In accordance with Québec’s Act respecting the protection of personal information in the private sector (Law 25) and applicable Canadian privacy laws, you have the right to access the personal information we hold about you, to ask us to correct it, and to withdraw your consent at any time. To exercise these rights, contact us at info@xalieclimatisation.com. If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information du Québec.

Person responsible for the protection of personal information

Xalie Climatisation has designated a person responsible for the protection of personal information. You can reach this person with any privacy question or request at info@xalieclimatisation.com.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. This policy was last updated on June 16, 2026.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@xalieclimatisation.com.